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Telstra fined $1.5m for not letting customers keep their phone numbers when switching providers – NEWS.com.au

Telstra fined $1.5m for not letting customers keep their phone numbers when switching providers

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Telstra has been slugged with a $1.5m fine for not letting customers keep their phone numbers when switching to other networks. The telecommunications giant stopped helping customers to port numbers in March 2020 during the first wave of the coronavirus pandemic and didn’t begin doing so again until July that year.
In that time, customers who wanted to transfer their number, but weren’t able to, formed a backlog that wasn’t cleared until October 2020.
More than 42,000 customer requests were impacted,…

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